Zhuangzi support
Help with reading, English narration, Full Access and restoring your purchase.
Which chapters are free?
Choose any three distinct chapters. Choosing a chapter opens its text, reflection and stories together. Returning to that chapter does not use another free selection. A fourth unselected chapter requires Full Access.
How does Full Access work?
Full Access is a single in-app purchase, not a subscription. The planned US price is $5.99. Check the price displayed by your store before confirming. Apple and Google purchases are separate and do not transfer between platforms.
How do I restore a purchase?
Use the same Apple or Google store account that made the purchase, then open Settings and select Restore Purchases. This control is available before or after you choose your three free chapters. If restoration fails, check your connection and store account, then contact us.
Why is the voice preparing?
The first English narration needs approximately 175 MB of voice resources. Accept the preparation prompt and keep a connection available. The app shows progress and supports resuming interrupted preparation. Allow it to finish before listening offline. A cellular connection may use your data allowance.
Can I listen in Chinese?
No. This release supports narration in English only. Chinese text remains available to read.
What works offline?
The reading text is included with the app. English narration also works offline after voice preparation. Purchases, restoration and the initial voice download need a network connection.
Will bookmarks sync between devices?
Bookmarks and reading preferences are stored on the device. We do not provide account-based sync. Device backup and transfer behavior depends on the operating system and your settings.
Contact us
Email [email protected] with your app version, device model, operating system, and what happened. Please do not send passwords, full payment details or private book annotations.
For purchase issues, tell us which store you used and the error shown. We will ask for a redacted receipt only if it is needed.
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